Refund Policy

Last updated: August 23, 2026

We stand behind Viverra with a 30-day money-back guarantee. If your skin does not look better, contact us within 30 days of delivery for a full refund of the purchase price — opened, half-used, or finished.

How to request a refund

• Email support@tryviverra.com or use our Contact page with your order number.
• Tell us briefly what did not work for you. It helps us make the next one better.
• We confirm and process it from there. In most cases there is nothing to send back — no form to fill in, and no photographs.

Refund processing

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a little longer to post the credit.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, contact us within 14 days of delivery and we will replace it or refund it — whichever you prefer.

Subscriptions and future orders

Cancelling a future order is separate from a refund and can be done at any time by emailing us. Cancelling does not affect your guarantee on anything already delivered.

Questions

Reach us at support@tryviverra.com. Viverra, 30 N Gould St Ste R, Sheridan, WY 82801, USA.